Infinity is a non-standard insurer with high premiums and a limited network of repair shops. Is this company right for you? Let’s find out. Read on to find out what you should expect from this insurer. We’ve provided a comparison table for Infinity’s insurance options and compared them to those of other insurers. You may find Infinity to be the right choice for your business. But how do you know if it’s the best option for you?
Infinity is a non-standard insurer – commercial auto insurance
Infinity is a non-standard insurer that offers a toll-free telephone number for filing claims. It also does not offer an online claims department or covered loss reporting system, which is a common requirement from many other major insurance companies. As a result, Infinity lags behind most of its competition when it comes to the ease of filing claims online. However, many of these complaints are about the same issue, including a lack of explanations or claims. One YouTube video summarizing these complaints has received over one million views.
Infinity offers a variety of insurance packages and policies, but the website doesn’t list all available optional coverage. Furthermore, it doesn’t appear to offer common auto insurance trends, such as accident forgiveness, usage-based insurance, disappearing deductibles, or free roadside assistance. It may be a decent non-standard insurer, but if you’re a good driver, you’ll find a better option elsewhere.
Infinity offers a variety of standard auto insurance policies. They also offer non-owners insurance, which is specifically designed for drivers who don’t own their vehicles. Additionally, you can purchase roadside assistance, which is available around the clock. Roadside assistance is complimentary until you use it, and discounts apply for certain services. Additionally, your coverage applies even if you’re a passenger in another vehicle.
Infinity is a non-standard insurer in the commercial auto insurance market. The company’s website has Spanish and English versions, and its agent network covers the nation. Customers can purchase policies online or via a toll-free number. The company headquarters is located in Birmingham, Alabama, and there are claims centers scattered throughout the country. Infinity prides itself on its bilingual customer service. Among Hispanics, Infinity has established itself as a leading insurer.
It targets a niche market – commercial auto insurance
Infinity is known as one of the leading insurers for nonstandard auto insurance. As a result, it tends to offer very competitive rates. However, little information is available on Infinity’s website, which may indicate that the company has limited knowledge about discounts. The company’s website also lacks some common auto insurance discounts, such as multi-vehicle and bundling discounts. It also does not offer a free roadside assistance service.
Moreover, Infinity does not have a memorable spokesperson or mascot to appeal to a larger market. This isn’t surprising, because the company targets a niche market that relies heavily on word-of-mouth between customers. While this has limited Infinity’s media presence, it hasn’t hurt its customer base. Its low-key approach has helped it achieve success in the niche market.
Although the nonstandard auto industry is highly concentrated geographically, most companies are small. Texas, California, and Florida accounted for 59 percent of direct premiums written in 2013 and the combined market share for these companies is less than two percent. Despite this, some major carriers, such as Nationwide, have entered this market. In January 2017, the insurer turned over renewal rights to National General. Infinity has also been looking into this niche market, and the acquisition could be the perfect move for both companies.
On Pissed Consumer, 216 Infinity complaints are registered. Many of them are about the same thing – lack of response from customer service representatives, increases in rates without explanation, and policy cancellation without explanation. Furthermore, some of them complain about a YouTube video summarizing these complaints. Even though Pissed Consumer isn’t completely objective, it does provide a snapshot of Infinity’s complaints and their responses.
It has high premiums
Infinity has a long history of providing quality insurance policies for small businesses. However, their premiums are higher than the average for the non-standard auto insurance market. Moreover, Infinity’s website provides little information on the discounts available with this company. This company does not offer bundling or multi-vehicle discounts, which is common in the auto insurance industry. Moreover, Infinity is a non-affiliated insurance company. For this reason, it’s unlikely to offer bundling discounts and multi-vehicle discounts.
Infinity is a non-standard auto insurance provider. They are targeted at high-risk groups such as Hispanics. The high-risk segment of the auto insurance market has limited options, and Infinity is among these companies. The high premiums, however, make the company a less attractive choice for many businesses. This company is limited to California drivers and has high premiums. However, it is available in other states.
The company has a poor reputation with customers. The company’s customer service has received many negative reviews, and it doesn’t help that the company doesn’t respond quickly. Some customers have reported that their claims were denied and that the company’s customer service is subpar. The company’s high premiums can put a large strain on a business’s budget. However, it is important to note that Infinity is a non-standard company that is catering to people who find it difficult to get affordable insurance. Many of these people have had accidents, tickets, and DUI convictions and have found it difficult to find a good insurance policy.
Infinity’s website states that it is not an underwriting company for homeowners’ or renter’s insurance. However, the website does not specify which insurance companies write policies for these types of policies. Infinity also does not write mobile home or condo insurance. However, it does help customers get life insurance through non-affiliated companies. In addition, they also offer commercial auto insurance. So, while Infinity premiums are higher than the average commercial auto insurance, they are still below the national average.
It has a limited network of repair shops
Infinity has a few different policies, including the exclusive Repair Satisfaction Vehicle Program, which connects insureds to a preferred provider to handle repairs. However, Infinity also offers policyholders the flexibility to choose a shop of their choice. The company has a basic FAQ section, which answers some common questions about claims. For more detailed answers to your questions, contact Infinity customer service.
When it comes to customer service, Infinity doesn’t score very high. On Pissed Consumer, there are 216 complaints about Infinity. Many of the complaints are about the same things – rates and policies were increased without explanation, and customers were left to file complaints with the insurance department. One YouTube video sums up the various complaints – and sadly, it appears on the first page of search results.
Infinity also offers a roadside assistance program. Membership is free, and members only pay for assistance as needed. This service can assist drivers with a variety of situations, such as flat tires, dead batteries, and more. Members will also get free SR-22 certificate filings, which prove that they are carrying the required insurance limits. This is required to reclaim a suspended license. But, unfortunately, it is not available in all states.
Infinity offers several ways to manage a policy. Customers can log into their accounts online at any time, submit claims online, or access their Knowledge Center. They can also find a local agent or call their customer support line to report a claim. Infinity also has a mobile app, Infinity DriverClub, which offers free roadside assistance. There are many ways to manage your policy, but Infinity is worth a look.
It has no online claims system
When you look up Infinity commercial auto, you’ll find several complaints and few positive reviews. The most common complaints are about delayed or denied claims. Customers also say they can’t get good customer service from Infinity. Some even have big rate increases. Some of the complaints are tied to individual agents, but there are some common themes. Here’s what you should know before you sign up for a policy with Infinity.
Infinity’s only available method for filing claims is a toll-free phone number, and it doesn’t even have an online claim system. Compared to other large insurance companies, Infinity lags in terms of coverage and online claims systems. Despite the lack of an online system, the company does offer several other conveniences, such as a toll-free phone number to check the status of a claim and view past claims. Still, this company should make an online claims reporting system available.
Regardless of the lack of an online claims system, Infinity’s preferred repair shops program allows policyholders to choose their shop, rather than going through an insurance company’s preferred network. However, customers can still choose a repair shop that suits them the best. The company’s FAQ section also provides answers to some common claims questions. It’s worth taking the time to read through it before deciding on whether or not to purchase a policy.
Although Infinity has no online claims system, the company is building one now. The new system will offer self-service options, mobile device support, automated claims payments, and hooks to the analytic decision-making process. No-handle claims will allow for streamlined claims processing. It’s no secret that fraud numbers are high. Finding executive pain points and addressing those is the key to successful adoption. The company has invested millions in consulting firms and is looking for new ways to cut expenses.